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Your complete full service website hosting solution for the new millennium


Choosing a good host is an important decision for your business and we at Ultratron Internet Services take that responsibility very seriously. When our customers succeed we do. It is that simple.

What we can do for your business | About our Network | About our Network Security | Refund Policy | Privacy Policy

 

What we can do for your business

Below is a brief summary of what we can do for your business:


Your requirements Ways in which we can benefit your business
Reliable hosting We provide hosting on powerful UNIX servers which are monitored 24 hours a day.
Tech Support Technical Support is provided 24x7 via toll free number and e-mail. Feel free to contact us anytime.
Expertise Our engineers have many years combined expertise in Internet technologies including Unix, Windows NT, Routing, Security, Electronic Commerce, and Website Design.
Great prices We offer FREE set up and one FREE month for plans which are paid annually. We also match competitor prices feature by feature.
References Our customers trust us with their web site hosting. One of their greatest testimonials is the referral of other sites to us.
E-Commerce We offer full E-Commerce solutions for your business through our partnerships with top E-Commerce vendors.
Dedicated hosting We can take the headache out of managing your own servers leaving you free to focus on building your business empire.
Guarantee All of our services are backed by a 30 day money-back guarantee. If you are ever not 100% satisfied, we will make every effort to remedy the situation to your satisfaction. When you succeed, we succeed.
Referral Commission You can earn $20 CASH for each referral.
Reseller option Our popular reseller plan can be an excellent profit making opportunity for your business.

 

About our Network

We offer our clients connections to the cleanest and most precisely engineered network in the world. We have Tier One connectivity with several diverse connections to the Internet National Access Points (NAPs) including the Chicago AADS NAP, MAE East, MAE West, and PAC Bell NAP.

Our backbone runs coast to coast and connects to the major public exchange points. Currently, our network incorporates Gigabit rings and multiple fiber connections up to OC-192 capacity to various Internet backbones (UUNet, Level 3, WilTel).

Fiber connectivity to two other adjacent facilities (Focal Telecom, Clear Blue) with access to AT&T, Telseon, OnFiber and more. This technology offers our network resilience during times of network failures.

In cooperation with numerous long haul carriers, we maintain a Frame Relay network that covers the United States and over fifty foreign countries.

Our network is both carrier independent and non-facilities based, providing customers with excellent network redundancy and optimal pricing. In cooperation with numerous long haul carriers, we maintain separate, but interconnected networks with redundant connections provided by different carriers thereby creating dual redundancy. Facilities based carriers cannot match our network redundancy.

Our NOC (Network Operations Center) is staffed and available to meet our immediate customer requirements 24 hours a day / 7 days a week.

Our network has numerous NAP connections and peering agreements with other major Tier One providers. We unconditionally guarantee on-net bandwidth. Additionally, we provision additional backbone bandwidth when utilization reaches the 30% mark so that maximum utilization never exceeds 50%.

Ultratron's objective is to provide customers with the three fundamental ingredients that define value: the best products, the best customer service and support, and the best price. There are no gimmicks, hidden agendas or marketing hype with Ultratron's service.

Ultratron believes that we should be held accountable to our clients and required to earn their business each and every day. If we fail to perform to your expectations, you should have every right to find a different provider without artificial barriers to customer choice.


About our Network Security

The greatest benefit of the Internet is that it is an open network. The most challenging aspect of the Internet is that it is an open network. As such, the network is accessible by virtually anyone at any time from any point on the globe. This provides the worlds largest forum for the uninhibited exchange of information. However, it also presents a challenge for those organizations that require network security. Since public web servers are a very high-profile target for illicit cracking activity, and because we value the privacy and potentially confidential data stored on our servers, we take security very seriously. Just as new viruses are developed daily, so are new techniques used to break into computer systems. For this reason, there is no way to guarantee that any security measures are foolproof. We do, however, take every reasonable precaution to ensure that our servers remain secure. Our president, Joe Mitchell, has 14 years of experience working in the field of computer security and has developed an impressive arsenal of security precautions which help secure our servers. A few examples of our safeguards and procedures are listed below:

  • Third party network monitoring is employed to page our staff in case of system disruption.
  • Intrusion Detection systems are monitored to track illicit activity and notify staff of possible intrusions.
  • Our firewall system prevents many known types of system attacks.
  • Guardian software automatically halts attacks in progress and blocks system access from abusive locations.
  • Carefully crafted mail server configurations helps prevent our servers from being used to propagate Unsolicited Commercial Email (UCE or "SPAM").
  • Spam-Blocking software helps prevent UCE from reaching our customers by rejecting mail from known spamming sites and spam-vulnerable mailservers on the Internet.
  • Virus scanning software is used to help prevent known viruses from reaching our customers.
  • Many additional server configuration, security monitoring, and service redundancy features are in use to help prevent system abuse as well.

Ultratron can provide a total security solution for monetary and information sensitive data transfers over the Internet infrastructure using technologies such as Secured Socket Layer (SSL), PGP Encryption, and Secure Shell (SSH).

Our engineers are specially trained to keep our webserver machines secure by monitoring security mailing lists and newsgroups, applying security patches to the operating systems and applications in a timely manner, and by utilizing intrusion detection software to detect and prevent unauthorized access to our servers.



Refund Policy

During the first 30 days the client is entitled to a money back guarantee that applies in the event the client is dissatisfied with the service for any reason (excluding InterNIC or other external fees which we do not control). This applies to web hosting fees, and does not apply to web promotion, web design, custom programming work, and set up fees hosting, such as for shopping carts, CyberCash, Chat Rooms, Forums, etc. Nor does this apply to cancellation for reasons other than dissatisfaction with Ultratron's service (e.g. Client decided to discontinue web site for personal or business reasons).



Privacy Policy

Because protecting your privacy is very important to Ultratron Internet Services, we operate our web site under the following guidelines to safeguard your personally identifiable information:

Ultratron Internet Services policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Ultratron Internet Services policies and procedures are subject to change.

What Personal Information does Ultratron Internet Services collect?
In the course of serving its customers, Ultratron Internet Services acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information - such as the customer's name, address, telephone number, and credit card data - is provided to Ultratron Internet Services by its customers in order to establish service. Other information - such as the customer's account status, choice of services, and customer logs - is created and maintained by Ultratron Internet Services in the normal course of providing service. Ultratron Internet Services also uses cookies, which are small pieces of information that a web site can store in a designated file on a user's computer for various reasons. In addition, Ultratron Internet Services may store customers' electronic mail and other communications as a necessary incident to the transmission and delivery of those communications.

Data Security
Ultratron Internet Services will protect the confidentiality of its customers' information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Ultratron Internet Services, its partners, its employees and other customers of Ultratron Internet Services services. To protect the loss, misuse, and alteration of information that is collected from customers, Ultratron Internet Services has appropriate physical, electronic, and managerial procedures in place.

How is customer information used?
Ultratron Internet Services may share customer information with selected partners, for example, to provide customers with information about products which might be of interest to the customer or to enable the customer to take advantage of special partner programs. Ultratron Internet Services may also use customer information to provide its customers with system information or information about new or upgraded products.

Modification of customer information.
Customers may modify their personal information by sending email to support@ultratron.net requesting to make the change.

Domain name customers, who have registered a domain name with Ultratron Internet Services, are provided full access to their domain account through a personal username and password used on our website. It is important to note that customer domain name registration information is made publicly available in the registry of domain names. In the event you lose your domain management password, you can send email to support@ultratron.net and we will re-send the password to the email address on the domain registration record. It is important that the email address on record for your domain registration be kept current since this it is more difficult to retrieve a forgotten password if the email address is not valid.

Will Ultratron Internet Services ever send me direct mailings?
From time to time, Ultratron Internet Services may send its customers information about various products and services that may be of interest. We will not send you information of this type without specifically allowing you to "opt out" of such mailings. You can opt out by sending an e-mail to support@ultratron.net, however by doing so, you may miss important communication regarding your service. In addition, if you are a Ultratron Internet Services reseller, Ultratron Internet Services and/or its partners and advertisers may from time to time send you newsletters, promotional material, and other mailings. You can opt out by sending an e-mail to support@ultratron.net.

How do I protect my Personal Information in public forums?
Ultratron Internet Services may offer interactive forums, such as message boards and chat. Ultratron Internet Services users should be aware that when they voluntarily disclose Personal Information to other users or to third parties on the Ultratron Internet Services system, through e-mail, or outside of the Ultratron Internet Services system, that information can be collected and used by others and may result in unsolicited messages from other members or third parties. While Ultratron Internet Services strives to protect your Personal Information, Ultratron Internet Services cannot guarantee the security of any information that you transmit to Ultratron Internet Services, and you are solely responsible for maintaining the secrecy of any passwords or other account information.

What about privacy on sites that Ultratron Internet Services links to?
Ultratron Internet Services may provide links to its partners and other Internet sites. These sites have separate data and privacy practices independent of Ultratron Internet Services, and Ultratron Internet Services disclaims any responsibility or liability for their policies or actions.

Disclosure of customer information and communications
Ultratron Internet Services will not otherwise disclose its customers' personal and account information unless Ultratron Internet Services has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Ultratron Internet Services, Ultratron Internet Services customers, or others, or where Ultratron Internet Services has a good faith belief that the law requires such disclosure.

Ultratron Internet Services also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Ultratron Internet Services stores or transmits for its customers. The circumstances under which Ultratron Internet Services will disclose such electronic customer communications are when:

  • It is necessary in order to provide service to the customer
  • It is necessary to protect the legitimate interests of Ultratron Internet Services and its customers
  • It is required to cooperate with interception orders, warrants, or other legal process that Ultratron Internet Services determines in its sole discretion to be valid and enforceable
  • It is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Ultratron Internet Services and appear to pertain to the commission of a crime
  • Ultratron Internet Services disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others

Ultratron Internet Services will, however, review, delete or block access to communications that may harm Ultratron Internet Services, its customers or third parties. The grounds on which Ultratron Internet Services may take such action include, but are not limited to, actual or potential violations of Ultratron Internet Services policies.

 


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