Ultratron FAQ - Frequently Asked Questions

Here are answers to some frequently asked questions. This section is updated frequently, so feel free to check back often for helpful hints and tips. If you have a question which is not answered here, please let us know.

Search the faq:

  1. General

    1. What is virtual hosting?
    2. What is bandwidth?
    3. What is "transfer rate"?
    4. How difficult is it to switch to your service from another provider? Will my site be down for long?

  2. Our Service

    1. You get what you pay for.....
    2. Are there any hidden fees or charges that I'm going to be surprised with later?
    3. Can you beat the price quote I received from another provider?
    4. How long have you been business?
    5. Why should I host my website with you?
    6. Do you offer Dedicated and co-located servers?
    7. My site can't ever be down!!!
    8. Do you make backups of the server?
    9. Why doesn't Ultratron offer 200 MB, 300 MB, or unlimited disk space with basic accounts?
    10. Why don't you offer unlimited bandwidth?
    11. How many other sites will be on the same server?
    12. How can you afford to do all this?
    13. Do you offer a full, unconditional money-back guarantee?
    14. Do you offer adult web hosting?
    15. Do you offer dialup accounts to access the Internet?
    16. My site is loading slower than usual, what is wrong?
    17. Why can't I 'host' my site myself?

  3. Billing and Accounting FAQ

    1. Which Web Hosting package is right for us?
    2. How often will I receive an invoice?
    3. When do I need to pay you?
    4. What form of payment do you accept?
    5. Do you accept wire transfer?
    6. Once my account comes up for renewal do you automatically charge my credit card if this is how paid for my account previously?
    7. Is there an additional charge if I request statements of my account?

  4. DNS and Domain Names

    1. What is a domain name?
    2. How can I check if my domain is available?
    3. The domain name I want has already been taken. What can I do now?
    4. Do you also support international (foreign) domains?
    5. How do I register my domain?
    6. After registering, when will the new domain be available for my use?
    7. What is domain parking? And when do I need it?
    8. Can I transfer a domain that is currently hosted elsewhere?
    9. Can I renew my existing domain name with you to save on registration fees?
    10. If I plan to transfer my domain registrar, when should I start the process?
    11. If I transfer my domain registrar months in advance will I lose time I've already paid for?
    12. If I use your domain registration services, am I required to host my website with you? What about vice-versa?
    13. A warning about domain name marketing tactics

  5. Electronic Mail

    1. What is e-mail?
    2. What isn't e-mail?
    3. What do all these acronyms stand for?
    4. What servers should I configure my mail client to use?
    5. Why shouldn't I use the "Leave Mail on Server" functionality of my mail client?
    6. How do I make sure I don't have "Leave Mail on Server" turned on?
    7. What is the largest file I can send or receive via e-mail?
    8. Is there a limit to the amount of mail I can store on the Ultratron mail servers?
    9. Does the quota have any bearing upon how much mail I can store on my home machine?
    10. What happens if my mailbox reaches the quota?
    11. Is there any way for me to check how much disk space I am using on my account?
    12. Does Ultratron perform any virus scanning?
    13. Does Ultratron perform any spam blocking?
    14. I just signed up for a new account. Where is mail for my domain going now?
    15. What is an email forwarder?
    16. What is a POP3 email account?
    17. What is a catch-all email account?
    18. What is an email autoresponder?
    19. What is an electronic mailing list?
    20. How do I setup a mailing list in my account?
    21. What happens if someone mistypes my name or sends mail to an address in my domain which doesn't exist?
    22. Can you have multiple email addresses within the same domain?
    23. I am having trouble sending mail from my computer. Can you help?
    24. I have a particularly large message that is making it difficult for me to download my mail. Is there any way for me to delete the troublesome message?

  6. Unsolicited Commercial Email (UCE or SPAM)

    1. What is SPAM?
    2. Why is spam a problem?
    3. Where can I read more about the legal issues surrounding spam?
    4. I seem to receive much less unwanted UCE (spam) than I used to with another service. How did you make this happen?
    5. What is an open mail relay?
    6. Are any Ultratron servers open mail relays?
    7. What are you doing to protect your users from open relays?
    8. Why did I still receive a piece of spam despite all these precautions?

  7. Programming

    1. What is a shell account?
    2. How do I enable Server Side Includes in my directory?
    3. How do I handle scripts which require the REMOTE_HOST environment variable?
    4. How can I troubleshoot a CGI script I am writing?

  8. Security

    1. What should I set my password to?
    2. Nothing on my site is very important. Why must I follow these security guidelines?
    3. What is SSL?
    4. How are secure pages for my domain accessed?
    5. I am using SSL to take credit card orders then having the order information emailed to me by my shopping cart program. Is this secure?

  9. Where can I find tutorials on...

    1. Microsoft FrontPage 2000 Publishing
    2. mSQL Database
    3. MySQL Database
    4. PHP
    5. Hit Counter
    6. Clock
    7. Formmail
    8. Java
    9. cgiemail
    10. MReply
    11. WWWSTAT Logs
    12. Real Audio/Video

  10. Getting Started with A New Account

    1. What is this FAQ for?
    2. What are the URLs for my account?
    3. Web Server Details
    4. Access to your account
    5. Accessing your website before your domain is registered/transferred
    6. WWW Access To Your Page
    7. Your Email
    8. Backup of your files
    9. HTML files
    10. Multimedia / Image Files
    11. Imagemaps
    12. CGI and Subdirectory names
    13. 404 Errors
    14. Logs
    15. To send us mail
    16. Security, Network outages, Backups
    17. Passwords
    18. Other cool tools / programs
    19. InterNIC Fees (for Silver and higher accounts)
    20. Other

Any questions? Email support@ultratron.net.